Your memories are yours
Download every original recording any time while your plan is active — and for 60 days after it ends.
What it is
Download every original recording any time while your plan is active — and for 60 days after it ends. The living experience — storybook, cookbook, film, tree, transcripts — lives online while you're a member. Because your originals stay downloadable through that window, we don't store them indefinitely afterwards (see 'What if I stop paying?').
How to use it
- 1Open the account menu or Settings.
- 2Choose Export.
- 3Download your originals & recipes as a .zip.
A family who used it
The family wanted to know the videos of Grandpa were theirs to keep — so they exported a copy to their own drive. One download, any time your plan is active.
Good to know
What can I export?
Your raw original videos, photos, and recipes, as a .zip. (Transcripts, translations, and the storybook/cookbook stay online, view-only.)
What if I stop paying?
You enter a grace period with plenty of reminders. Transcripts & translations are removed 30 days after your plan ends; your original videos, photos & recipes are removed 60 days after. Export them any time before then, or reactivate to keep everything. We don't keep your files indefinitely after a plan ends, so export them before then.